Frequently asked questions
Thoughtful design.Complete execution. All handled by experts.
Design Process FAQs
The design consultation is a chance for you to meet your designer, review the information you provided in your questionnaire, and discuss your preferences in detail to achieve your dream look. You’ll receive initial designs in 2 to 3 business days after your consultation.
You can expect the whole process, from initial consultation to delivery, to take between 4 to 6 weeks:
- Consultation and initial design: 3 days
- Revisions: 1-2 weeks
- Delivery: 2-4 weeks
Exact timing will vary based on your specific needs and preferences.
Design includes furniture, accessories, art and decor. We like to think of it like this: if you were to turn your house upside-down and shake it, anything that falls out is something we can include in your design. We can also add on a move-in kit of kitchen and bedding essentials.
There’s no upper limit to the number of revisions you can make! We recommend booking a call for any revisions, since that’s the fastest and easiest way of getting to a final design you love.
We work with you to customize your design package exactly to your liking. By the time you’re ready to buy, your package should include only the things that you need and want.
The design fee of $300 is non-refundable. It covers the time spent by the designer to create a package that fits your specific space, budget and needs, plus unlimited revisions.
Design Investment, Pricing & Financing FAQs
Your total cost will depend on how many rooms you’re furnishing and what items you select. To get an idea of the types of budgets and homes we’ve worked with, take a look at our past projects.
Yes. Our packages are flexible. Our designers are always happy to advise you on where it’s best to invest and where you can save.
If a full furnish seems out of reach, we can also refresh individual rooms.
We do ask for 100% of payment before delivery. If your move-in day isn’t for a few months, we’re happy to offer an interest-free monthly payment plan leading up to the day with a one-time deposit.
We offer financing through Acorn in the U.S. and Paybright in Canada. Some good news for our Canadian customers: Paybright’s pre-qualifying process will not affect your credit score.
Furniture Delivery, Assembly & Scheduling FAQs
Your package price includes assembly of all the furniture in each room and the cleanup of all packaging materials too.
We deliver within 2 to 4 weeks to most cities in the contiguous U.S and Canada. See our service coverage here.
Orders are delivered on business days (Monday to Friday) between 8 a.m. and 5 p.m., excluding public holidays. If you need to request a weekend delivery, please let our team know.
Before delivery day, make sure to remove all your old furniture. On delivery day, simply open the front door. That’s it! All the products in your design package will be set up in each room according to our layout.
We will not be mounting any wall arts, mirrors and lighting onto the property. Those items will be left in the boxes in a safe area in the property.
Move In Kit products will be delivered to the kitchen area. Additional services for staging and cleaning of those products can be provided for certain locations.
For more details, check out our delivery day guide.
Delivery time depends on product availability. Usually items can be delivered within 2 weeks, but not always—please reach out to your design consultant for more details.
Each room takes about 90 minutes to assemble. We will set up the entire home for as long as needed in that one day.
Retailers, Warranties & Returns FAQs
We source directly from distributors across the U.S and Canada. We vet all our suppliers to make sure we can provide you with quality that matches national retailers like WestElm, Crate & Barrel and Restoration Hardware but without the added cost of going through a retailer.
Unfortunately we don’t offer furniture rentals. Sorry!
Most of our products have a one-year structural warranty that covers manufacturing defects, but warranties do vary by product. Check with your design consultant for specific coverage details.
If an item in your order arrives damaged, please let us know as soon as possible so we can start the warranty process.
Please let us know within 10 days of delivery so our crew can pick up any items you no longer want. There is a 15% restock fee for returns. Exchanges are free. You can view the policy in detail here.
