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Returns & Exchange Policy

Product exchanges

  • If you would like to exchange a product with something else, we will work with you based on your preferences and assign the designer to select the replacement products, similar to the initial design process.
  • If there are price differences between the products, we will advise before proceeding with the exchange.

Product Returns

Furniture

  • The product must be in the same condition as the day of the delivery.
  • If you reject or cancel the product on or before the delivery day:
    • a 15% return or cancellation fee will be deducted from the product price.
  • If you request the return after the delivery day and within 10 days after delivery date of the product:
    • a 15% return fee will be deducted from the product price.
    • a pickup fee of $150 will be applied.
  • If the product is part of a set, all products in the set need to be returned together.
  • The refund will be issued upon the receipt of the returned products.

Decor & Accessories

  • The product must be in the same condition as the day of the delivery.
  • If you reject or cancel the product on or before the delivery day:
    • a 15% return or cancellation fee will be deducted from the product price.
  • If you request the return after the delivery day and within 10 days after delivery date of the product:
    • a 15% return fee will be deducted from the product price.
    • a return label will be provided for the item to be dropped off in a nearby location.
  • The refund will be issued upon the receipt of the returned products.

Move-In Kit Products

  • The product must be in a brand new condition in its original packaging.
  • Opened or used move-in kit products cannot be returned.
  • If you reject or cancel the product on or before the delivery day:
    • a 15% return or cancellation fee will be deducted from the product price.
  • If you request the return after the delivery day and within 10 days after delivery date of the product:
    • a 15% return fee will be deducted from the product price.
    • a return label will be provided for the item to be dropped off in a nearby location.
  • The refund will be issued upon the receipt of the returned products.

Damaged or defective products

  • If you receive a damaged or defective product, please contact us within 10 days of the delivery and provide photos and/or videos showing the damages.
  • We will either provide a replacement or issue a refund, depending on product availability and your preference.
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